Frequently Asked Questions

Everything you need to know about your VETCHY experience.

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days within the continental US. Once your order ships, you will receive a tracking number via email to monitor its progress.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please visit our Returns Portal to start a request.

How do I determine my size?

Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart to ensure the perfect fit.

Do you ship internationally?

Yes, VETCHY ships to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.

How should I care for my VETCHY garments?

To maintain the quality of your clothing, we recommend following the specific care instructions on the inner label. Generally, washing in cold water and hanging to dry is best for longevity.